Staffing

HOW MUCH STAFF DO YOU NEED ON YOUR END?

Because our business model is unique, we need very little input from your staff. Our entire goal is to reduce your staff’s time dedicated to the billing process.

One of the first questions practices ask is how much staff time is needed on their end once billing is outsourced. In most cases, it’s very little. Our goal has always been to reduce the time your staff spends on billing-related tasks while keeping just a few simple responsibilities in place at the front end.

By shifting the majority of billing responsibilities to a dedicated dermatology-focused team, many practices find they are able to use their internal staff more efficiently. Instead of spending valuable time on billing follow-up, claims corrections, and payment posting, staff can focus more on patient-facing responsibilities and day-to-day operational needs within the practice.

When each side handles what they do best, the process runs more smoothly, your team feels less pressure, and the billing can move forward without constant interruptions to your daily workflow.

Below is a list of what your staff will be responsible for in our win-win and mutually beneficial alliance:

Schedule patients

Obtain patient demographics

Your staff needs to obtain updated information on the patient:

Name
Date of birth
Address
Insurance information

Verify insurance coverage

Through the insurance verification module in our Practice Management system

Obtain pre-authorizations

When needed

Work the monthly refund list

Which entails refunding patients with balance credits

Review the bad debt report

And make arrangements for collections if warranted. We do not:

Call patients with outstanding balances
Make payment plans

Bottom Line Reports!

Now that’s thinking outside the box!